Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@aira-studio.com. Please note that because we are a small business and work with multiple suppliers, returns must be sent directly to the return address provided by us. This allows us to keep our prices low and process returns more efficiently.After you submit a return request, we will always provide the correct return address that corresponds to your specific order. Returns sent to any other address cannot be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@aira-studio.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@aira-studio.com. Please note that because we are a small business and work with multiple suppliers, returns must be sent directly to the return address provided by us. This allows us to keep our prices low and process returns more efficiently.After you submit a return request, we will always provide the correct return address that corresponds to your specific order. Returns sent to any other address cannot be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@aira-studio.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items Certain items cannot be returned, including gift cards, final sale items, and products that have been personalized or custom-made.To be eligible for a return, items must be unworn, unused, with all original tags attached, and in their original packaging. We reserve the right to refuse returns that show signs of wear, damage, washing, or alteration.If you have any questions about whether your item is eligible for return, please contact us before sending it back.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items Certain items cannot be returned, including gift cards, final sale items, and products that have been personalized or custom-made.To be eligible for a return, items must be unworn, unused, with all original tags attached, and in their original packaging. We reserve the right to refuse returns that show signs of wear, damage, washing, or alteration.If you have any questions about whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@aira-studio.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@aira-studio.com.
Terms of Service
These Terms of Service govern your use of the Aira Studio website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.
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General
Aira Studio reserves the right to update, modify, or replace any part of these Terms of Service at any time. Changes will take effect immediately upon being published on our website. It is your responsibility to review these terms periodically. -
Products & Availability
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions and pricing at any time without prior notice. While we aim to display products as accurately as possible, slight variations in color or appearance may occur due to screen settings or production differences. -
Pricing & Payments
All prices are displayed in the applicable currency and include taxes where required by law, unless stated otherwise. Aira Studio reserves the right to correct pricing errors and cancel orders placed at incorrect prices. Payment must be completed in full before an order is processed and shipped. -
Orders & Acceptance
Once an order is placed, you will receive an order confirmation email. This email does not constitute acceptance of the order. Aira Studio reserves the right to refuse or cancel any order at our discretion, including cases of suspected fraud, incorrect pricing, or stock unavailability. -
Shipping
Shipping times are estimates and may vary depending on destination and external factors such as carrier delays, customs processing, weather conditions, or peak seasons. Aira Studio is not responsible for delays caused by third-party carriers or circumstances beyond our control. -
Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy. Customers have a 14-day return period from the date of delivery. Return shipping costs are the responsibility of the customer unless otherwise stated. -
Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, and designs, is the property of Aira Studio and may not be copied, reproduced, distributed, or used without prior written permission. -
Limitation of Liability
Aira Studio shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall be limited to the amount paid for the purchased product. -
User Responsibilities
You agree to provide accurate and complete information when placing an order. Any misuse of the website, including fraudulent activity or unauthorized access, may result in order cancellation or legal action. -
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with applicable laws. Any disputes arising from these terms shall be resolved under the applicable legal jurisdiction. -
Contact Information
For questions regarding these Terms of Service, please contact us: